Guarantee & Warranty

All our Voltage Optimisation equipment is supplied with a 15-year Manufacturers Equipment Warranty that warrants that the equipment supplied will continue to deliver the voltage reduction guaranteed and will operate correctly for a minimum of 15 years from date of installation.

We guarantee that the Voltage Optimisation equipment will continue to deliver the voltage reduction specified in the Energy Savings report. After a FULL SITE SURVEY, the finalised Savings Report will clearly confirm the reduced voltage figure, the sites confirmed voltage dependency and the percentage of energy consumption that has been disregarded to allow for equipment that delivers little or no energy savings from VO.

For our initial savings guarantee we perform a pre-site survey that confirms the percentage reduction in power consumption (minimum 8%) our intelligent monitoring system will support your guarantee by giving you access to the following data:

  1. Confirm the exact optimised voltage and power savings in line with your site voltage dependency.
  2. Allow you to seamlessly switch between the grid supply voltage and the optimised voltage allowing you, if necessary, to compare power consumption “with” and “without” the Voltage Optimiser.
  3. Compare Electricity bills and HHD both “with” and “without” Voltage Optimiser.

Note: For accurate data comparisons to be made pre and post Optimisation, consideration needs to be made for any additional equipment installed or that has been removed. Similarly, if the operating time of different pieces of equipment or production levels increases or decreases will affect the power savings.

Ultimately, if you are not achieving the reduction in power consumption, tbc & specified after the final site survey, then we will offer the following remedies:

  • Provide a one-off payment to maintain the original payback period for the equipment confirmed in our Savings report

OR

  • Remove the Optimiser and reimburse you in full

We would urge all potential VO clients to consult with our client base/case studies to understand how VO reduces energy consumption and that our Optimisers will 100% deliver the Savings that we are able to both confirm and guarantee in this report.guarantee in this report.

Manufacturers Warranty

This limited warranty covers defects in materials and workmanship in this product
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier) lightning, power surges or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorised tampering with this product, any repairs attempted by anyone unauthorised by Tutum Energy to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover cartons, equipment enclosures, cables or accessories used in conjunction with this product.
The standard limited warranty for Voltage Optimisation energy saving equipment is 15 years from the date of installation Tutum Energy extensively warrant that the Voltage Optimisation energy saving equipment will continue to deliver the energy reduction savings for a minimum of 15 years from installation.
Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product
Tutum Energy, at its sole option, provide one of the following two remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:
1) Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of charge for the necessary parts and labor to complete the repair and restore the product to its proper operating condition. Tutum Energy will also pay the shipping costs and any re-installation costs necessary to return this product once complete.
2) Replace the product with a direct replacement to perform substantially the same function as the original product. Tutum Energy will also pay for any shipping and reinstallation costs involved in replacing the product.
If this product is returned to Tutum Energy from which it was purchased or any other party authorised to repair the product, this product must be insured during shipment, with the insurance and shipping charges pre paid by you. If this product is returned uninsured, you assume all risks of loss or damage during transit. Tutum Energy will not be responsible for any costs related to any adjustment of user controls or any programming required for a specific installation of this product
To obtain a remedy under this limited warranty you must contact the Tutum Energy office. Please visit our website www.tutum.energy for contact and address details.
In order to pursue any remedy under this limited warranty, you must possess an original dated invoice/ receipt or Installation control sheet supplied on installation.
The maximum liability of Tutum Energy under this limited warranty shall not exceed the actual purchase price paid for the product. To the maximum extent permitted by law, Tutum Energy is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition.
This limited warranty gives you specific legal rights, and you may have other rights which vary from country to country.
This limited warranty is void if 1) the label bearing the serial number of this product has been removed or defaced 2) the product is not distributed by Tutum Energy.
Your rights under this limited warranty are not diminished if you do not complete and return the product registration form.

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